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Caribe Hilton Pool

Everything You Need

Whatever will make your visit better, we’ve not only thought of it – we make sure you have it. You’re welcome.

Services & Amenities at Caribe Hilton

It’s all in the details at this classic Caribbean resort in San Juan. Book sightseeing tours, exchange currency, organize car rental and more.

What You Need to Know Before Arriving

Find more information on on-property restrictions here.

In an effort to reduce the spread of COVID-19, the following guidelines will be in effect:

  • Fully vaccinated travelers entering on domestic flights are permitted to present their vaccination card instead of a negative COVID-19 test. Given federal mandates, COVID-19 tests will only be required for passengers arriving on international flights and those who have not been fully vaccinated. For those who must present a negative COVID-19 PCR or antigen test, it must be taken no less than 72-hours prior to arrival and uploaded to the online portal. A $300 fine will be issued automatically by the system if a negative test is not uploaded and the passenger must self-quarantine. Once the traveler uploads the test result to the online portal within 48 hours after arrival, the fine will be dismissed. If the passenger fails to do so, the fine will go into effect.
  • Face masks are mandatory at all airports. Only those who are not fully vaccinated (including children ages 2-11) or are immunocompromised are required to wear masks.
  • The Luis Muñoz Marín International Airport (SJU) offers PCR molecular COVID-19 tests on-site for incoming and outgoing passengers. The service, which costs $110 USD, is offered from 6:00AM. to 8:00PM, seven days a week, at three molecular test collection centers located at terminals A, B, and C. More information is available here
  • Since Puerto Rico is a U.S. territory, the island is excluded from the CDC travel requirement and you do not need to provide a negative molecular COVID-19 test result to return to the mainland United States. However, the CDC still recommends getting tested 3 – 5 days after arrival and staying home for 7 days post-travel.
  • The island-wide curfew has been lifted.
  • Beaches will be open for recreational use following social distancing guidelines.
  • All businesses including restaurants, theaters, malls, casinos, supermarkets, pharmacies, and gas stations are operating at full capacity.
  • For any questions regarding the airport entry process, travelers should contact the Health Department at 939-592-5115 or infoviajeros@salud.pr.gov.

Need testing while on the island?  Find more information on local testing options here including on-site visits at the resort.

Hotel Services

Caribe Hilton offers a host of services to make your stay comfortable and convenient. Whether it’s business services, tour tickets or car rental – we’ve got you covered. Need something? Text us  at (787)  489-5422 for assistance any time of day.

  • Laundry/valet service
  • Luggage storage
  • Coin-operated laundry
  • Photocopying & printing service
  • Tour & guest activity/recreation desk
  • Modern Fitness Center open daily
  • Audio/visual equipment rental
  • Express mail services
  • Car rental desk by Enterprise Rent-A-Car
  • Please note, minimum check-in age is 21
  • Self parking: $25/day
  • Valet parking: $32/day
  • Shuttle service: Not Available
  • Taxi and shared transportation: Uber pick-up and drop-off located at the side entrance by Mojitos Restaurant

Guest Amenities

Pick up a snack from the resort’s snack shop and convenience store, or take a piece of San Juan home with you, courtesy of Caribe Hilton’s gift shop.

  • Automated Teller (ATM)
  • Clothing store for adult and children alike
  • Shoe and accessories boutique
  • Concierge desk with multi-lingual staff
  • Elevators
  • Gift shop for local souvenirs
  • Newsstand
  • On-site convenience store
  • Snack shop

Family Facilities

At Caribe Hilton, a family vacation is just that – a vacation for the entire family. Here, kids receive their own special VIP treatment and access to daily games and activities; just check-in at the Towel Stand (open from 8:00AM until 6:00PM). The Hotel pools are open daily from 7:00AM until 9:00PM and the secluded beach/hammock garden are open daily from 7:00AM until 10:00PM.

  • Three oceanfront pools
  • Kids’ fountain pool
  • Secluded beach
  • Hammock garden
  • An outdoor playground
  • Fish feeding or the koi pond at the Tropical Gardens
  • Daily activities program
  • High chairs
  • Children’s food menus
  • Babysitting services* (Fees apply. Advanced reservations required. Visit the Concierge for more details.)

Hotel Policies

It’s important to us that each Guest is given appropriate information to make their stay as comfortable as possible. For questions and additional details, please contact the Hotel to speak with one of our helpful Team Members.

CHARGES & FEES

  • Daily Resort Charge will be added to the room rate and includes: Internet access; Fitness Center and tennis court access; exclusive beach access with chairs and umbrellas; piña colada tasting; daily recreational amenities, activities and tours; 20% off select spa services and other discounts; local/toll-free calls.
  • Mandatory one (1) night deposit required at time of booking. A 100% deposit may be required during certain peak travel times. Cancellation policies vary by booking type and time of year.

DRESS CODE

As a positively paradise oasis set at the gateway to historic Old San Juan, we are delighted to welcome you to the ever-iconic Caribe Hilton, and appreciate your adherence to our dress code. During the day, we encourage casual, comfortable and appropriate resort attire. In the lobby and restaurants, shirts or a cover-up are required and bare feet are not permitted. In the evening, our atmosphere transforms into resort elegant. For your comfort and those around you, we appreciate your support of this stylish and tropical standard. The resort reserves the right to refuse admission.

SMOKING

The Hotel facilities are 100% non-Smoking.

FAMILY CHILDREN

Children 18 years of age and younger stay free in their parent’s room when using existing bedding.

PET POLICY

Pets are not allowed on the resort. Caribe Hilton is able to welcome guests and their service animals as outlined in Title II and Title III of the Americans with Disabilities Act. This is defined as any dog that is individually trained to do work or perform tasks for the benefit of an individual with a disability. Tasks performed can include, among other things, pulling a wheelchair, retrieving dropped items, alerting a person to a sound, reminding a person to take medication, or pressing an elevator button.

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