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Caribe Hilton Pool

Everything You Need

Whatever will make your visit better, we’ve not only thought of it – we make sure you have it. You’re welcome.

Services & Amenities at Caribe Hilton

It’s all in the details at this classic Caribbean resort in San Juan. Book sightseeing tours, exchange currency and more.

What You Need to Know Before Arriving

  • Mask usage is a federal law on airplanes and in airports. For questions regarding the airport entry process, travelers should contact the Health Department at 939-592-5115 or infoviajeros@salud.pr.gov.
  • As of March 10th, domestic travelers are not required to present proof of vaccination or a negative COVID-19 test prior to arrival to the Island. Due to CDC guidelines, all travelers arriving on international flights must present a negative COVID-19 test (either antigen or PCR) taken within one day prior to departure along with proof of vaccination. Travelers who test positive while on the Island must quarantine and cover their own medical expenses/possible extended stay.
  • Since Puerto Rico is a U.S. territory, the island is excluded from the CDC travel requirement and you do not need to provide a negative molecular COVID-19 test result to return to the mainland United States. However, the CDC still recommends getting tested 3 – 5 days after arrival and staying home for 7 days post-travel. Due to CDC guidelines, all travelers arriving on international flights must present a negative COVID-19 test taken within one day prior to departure along with proof of vaccination.
  • Masks are not mandatory on the Island for both indoor and outdoor settings. However, they’re recommended in situations where vaccination status cannot be guaranteed.
  • There are no capacity limits for establishments on the Island. Patrons are not required to present proof of vaccination or a negative test result upon entry to businesses. However, as always, individual establishments reserve the right to implement their own health and safety requirements.
  • Public beaches, natural reserves, and marinas are open, following social distancing guidelines. Visitors should connect with tour operators directly for additional information about operation status and specific protocols.
  • For additional travel information, please visit the Discover Puerto Rico website.

Need testing while on the island?  Find more information on local testing options here including on-site visits at the resort.

Hotel Services

Caribe Hilton offers a host of services to make your stay comfortable and convenient. Whether it’s business services or tour tickets – we’ve got you covered. Need something? Text us  at (787)  489-5422 for assistance any time of day.

  • Laundry/valet service
  • Luggage storage
  • Coin-operated laundry
  • Photocopying & printing service
  • Tour & guest activity/recreation desk
  • Modern Fitness Center open daily
  • Audio/visual equipment rental
  • Express mail services
  • Please note, minimum check-in age is 21
  • Self parking: $25/day
  • Valet parking: $32/day
  • Shuttle service: Not Available
  • Taxi and shared transportation: Uber pick-up and drop-off located at the side entrance by Mojitos Restaurant

Guest Amenities

Pick up a snack from the resort’s snack shop and convenience store, or take a piece of San Juan home with you, courtesy of Caribe Hilton’s gift shop.

  • Automated Teller (ATM)
  • Clothing store for adult and children alike
  • Shoe and accessories boutique
  • Concierge desk with multi-lingual staff
  • Elevators
  • Gift shop for local souvenirs
  • Newsstand
  • On-site convenience store
  • Snack shop

Family Facilities

At Caribe Hilton, a family vacation is just that – a vacation for the entire family. Here, kids receive their own special VIP treatment and access to daily games and activities; just check-in at the Towel Stand (open from 8:00AM until 6:00PM). The Hotel pools, and the secluded beach/hammock garden are open daily from 7:00AM until 9:00PM.

  • Three oceanfront pools
  • Kids’ fountain pool
  • Secluded beach
  • Hammock garden
  • An outdoor playground
  • Fish feeding or the koi pond at the Tropical Gardens
  • Daily activities program
  • High chairs
  • Children’s food menus
  • Babysitting services* (Fees apply. Advanced reservations required. Visit the Concierge for more details.)

Hotel Policies

It’s important to us that each Guest is given appropriate information to make their stay as comfortable as possible. For questions and additional details, please contact the Hotel to speak with one of our helpful Team Members.

CHARGES & FEES

  • Daily Resort Charge will be added to the room rate and includes: Internet access; Fitness Center and tennis court access; exclusive beach access with chairs and umbrellas; piña colada tasting; daily recreational amenities, activities and tours; 20% off select spa services and other discounts; local/toll-free calls.
  • Mandatory one (1) night deposit required at time of booking. A 100% deposit may be required during certain peak travel times. Cancellation policies vary by booking type and time of year.

DRESS CODE

As a positively paradise oasis set at the gateway to historic Old San Juan, we are delighted to welcome you to the ever-iconic Caribe Hilton, and appreciate your adherence to our dress code. During the day, we encourage casual, comfortable and appropriate resort attire. In the lobby and restaurants, shirts or a cover-up are required and bare feet are not permitted. In the evening, our atmosphere transforms into resort elegant. For your comfort and those around you, we appreciate your support of this stylish and tropical standard. The resort reserves the right to refuse admission.

SMOKING

The Hotel facilities are 100% non-Smoking.

FAMILY CHILDREN

Children 18 years of age and younger stay free in their parent’s room when using existing bedding.

PET POLICY

Pets are not allowed on the resort. Caribe Hilton is able to welcome guests and their service animals as outlined in Title II and Title III of the Americans with Disabilities Act. This is defined as any dog that is individually trained to do work or perform tasks for the benefit of an individual with a disability. Tasks performed can include, among other things, pulling a wheelchair, retrieving dropped items, alerting a person to a sound, reminding a person to take medication, or pressing an elevator button.

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